Policies

PRODUCT LEAD TIMES

Lead times may vary from product to product, but as a general rule most products will take 2 weeks from order completion to shipmemt. Due to high order volumes, custom patch hats currently take 8 weeks.

OUR COUPON CODES

In general, our coupon codes cannot be combined with other coupons/discounts. Coupon codes exclude the following items, unless otherwise specified:

  • Towel Hangers
  • Barstools

SECTION 1 – Privacy & Security Policy

At Holtz Millworks we value protecting your personal information. Our website is hosted behind a secure firewall to protect against outside attempts to access information. We also use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our website. After your payment is processed, we do not transfer or store your credit card information.

We use the information collected on our website, to operate and improve our e-commerce and retail business, to fulfill your orders, and inform you of products, promotions, and news that may interest you.

We use cookies on our website to serve you advertisements for other products based on your interests. We may also track your response to our ads, to measure the effectiveness of our advertising efforts.

It is important for you to know that we do not share or sell any information we collect. We also do not match your personal information (names, addresses) with the information gathered from cookies. The data we collect and analyze for advertising performance is anonymous to us.

If you have any questions or concerns about how your information is used when accessing our website, please don’t hesitate to contact us.

SECTION 2 – Return Policy

At Holtz Millworks, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety, and construction is of top priority. We carefully inspect each product before it is shipped and we want you to be satisfied with your order. We’ll always do our best to take care of our customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.

We guarantee our products to be free of manufacturing errors or

product defects. Upon receipt, please review your order and notify us of any quality issues. If notified within 30 days of receipt of your order, we will issue a prompt exchange for the same item, or a full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.

We want your order to be exactly how you want it! We understand that everyone makes mistakes - including us! Please review your personalization information before submitting your order. Check spelling, dates, initials, and names carefully. Please don’t hesitate to email us at customercare@holtzmillworks.com if you have questions before placing your order. We cannot guarantee the ability to accept cancellations or changes to orders once they are placed, as we begin production shortly after receiving your order.

NOTE: Holtz Millworks reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

If you have any questions about our policies or anything else, please don’t hesitate to contact us!

SECTION 3 – Art Terms & Conditions

By sending us image(s) you hereby grant to Holtz Millworks a non-exclusive, royalty-free, non-transferable license to use the sent image(s) for the purpose of [custom debossing, laser engraving, marketing, and production], and all other uses related thereto. By sending us the image(s), you acknowledge and agree that you are the sole and exclusive owner of all rights, title, and interest in and to the image(s), including all intellectual property rights therein and goodwill associated therewith. You hereby represent and warrant that neither the image(s), nor Holtz Millworks use thereof or another exercise of its rights or license under these terms, does or will infringe, misappropriate, dilute, or otherwise violate any rights of any person in and to any:

(a) patents, patent disclosures, and inventions (whether patentable or not),

(b) trademarks, service marks, trade dress, trade names, logos, corporate names, and domain names, and other similar designations of source or origin, together with the goodwill symbolized by any of the foregoing,

(c) copyrights and works of authorship (whether copyrightable or not), including computer programs, and rights in data and databases,

(d) trade secrets, know-how, and other confidential or proprietary information, and

(e) all other intellectual property, in each case, whether registered or unregistered, and including all registrations and applications for such rights and renewals or extensions thereof, and all similar or equivalent rights or forms of protection in any part of the world.

By sending the image(s) to Holtz Millworks, you agree to indemnify, defend, and hold harmless Holtz Millworks and its members, managers, officers, employees, agents, legal representatives, successors, and assigns from and against any damages, liabilities, costs, and expenses (including reasonable attorneys’ and professionals’ fees and litigation costs) that arise out of:

(a) Holtz Millworks use of the image(s),

(b) the license granted by you to Holtz Millworks herein, or

(c) any breach of your representations and warranties contained herein.

Holtz Millworks reserves the right to refuse product personalization that contains vulgar or offensive language. This is a family establishment and we keep things clean.  


SECTION 4 – CHANGES TO OUR POLICIES

We reserve the right to modify our policies at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to our policies, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at rick@holtzmillworks.com or by mail at:

Holtz Millworks 

[Re: Privacy Compliance Officer] 

2100 HWY 72 East 

Huntsville, Alabama US 35811